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FAQ's

All orders placed today will ship in approximately 10 business days.

If you need an order shipped before the above date, there will be a $20 rush fee. Please contact us before choosing the rush option to ensure we can meet your deadline.

Contact us at: AddieKatBoutique@Hotmail.com

How long before my order arrives? TOP

All items are made as they are ordered.

The current ship date is always posted on the top of the website. BEFORE you place your order, please check the top of the page to make sure there is enough time for you to receive your order.

Once production on an order is complete and the package is shipped, estimated delivery is 2-3 days for U.S. orders.

Shipping & delivery times are just an estimate and can vary at any time. For this reason we do not guarantee any shipping or delivery dates. There will be a $20 charge for rush orders (orders that are needed before our current lead time), which can be purchased at check-out. Please contact us before ordering if you need an item shipped before our current lead time. We must approve the rush order before it is purchased so we can ensure we are able to accomodate it.

Please ensure that your address is entered correctly on your order AND on your Paypal/credit card account. We cannot be held accountable for packages lost or returned due to an incorrect address.

International orders will be charged a $30 international order fee on top of the regular shipping charge.

COPYRIGHT TOP

Professional photographs found throughout this site remain the copyright protected work of the photographer and may NOT be removed or used from this site without the permission of AddieKat Boutique AND the original owner. All photographs are being displayed by AddieKat Boutique with permission from their respectful owners.

What forms of payment do you accept? TOP

We accept payments made by debit/credit card, e-check and account funds through Paypal. Although all payment are processed through Paypal, you do NOT have to have a Paypal account.

Please note that e-check payments can take 3-5 days to clear. Production time does not begin until payment has cleared.

What is your return/exchange policy? TOP

We ensure that our items are accurately represented in our photographs, so unfortunately we cannot offer refunds or exchanges unless there was a mistake made on our end. 

Please note that since most of our items are made to order, there may be some slight variances in your item compared to what you see in the photographs.

Do you accept custom orders? TOP

We love custom orders and they are always welcome! Have an idea? Feel free to contact us and we can put our ideas together to create the perfect outfit for your little one!

What is the difference between tied tutus and sewn tutus? TOP

I often get asked what the difference is between my sewn tutus verses the knotted/tied tutus. 

Tied tutus have strips of tulle tied in a knot around an elastic waistband. My tutus have strips of tulle that are sewn around an elastic waistband, creating a much nicer, fuller and longer lasting tutu.

Many tied tutus are not made to be very full. Although they sometimes have the appearance of being full, the fullness will eventually flatten out and the tulle will get tangled making it almost inpossible to get back to it's original shape. Also, because of the lack of fabric used for the tied tutus, the waistband will eventually show through. Due to the technique and amount of tulle that is used with my sewn tutus, this will never be an issue. With a little shake, the tulle will always return to it's proper place. My technique guarantees that you will get years of use out of your tutu.

With that said, not all sewn tutus are made with the same technique. Some are made with the tulle sewn directly onto the waistband, which severly limits the amount of stretch and also limits the amount of tulle that is able to be attached, making the tutu much less full.

Have a question? TOP

Please contact us at AddieKatBoutique@hotmail.com

We return all emails within 24-48 hours

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